1. Our Commitment
Miss ICT is committed to safeguarding and promoting the welfare of all children and young people who access our services. Every learner deserves to learn in a safe, supportive environment — and we take this responsibility seriously across every service we offer.
This policy applies to all Miss ICT services:
- GCSE Computer Science tutoring — individual 1-to-1 sessions, online
- A Level Computer Science tutoring — individual 1-to-1 sessions, online
- A Level NEA Coursework Support — individual 1-to-1 sessions, online
- GCSE Exam Rescue Intensive — small group revision camp, maximum 4 students
- A Level Exam Intensive — small group exam preparation, maximum 4 students
- Arcade Live — live online coding, maximum 3 learners per 30-minute session
- Arcade Home — home education learning packs for independent use
- Arcade Circle — moderated online community for home-educated learners
- SEND and EOTAS Provision — specialist alternative education placements
Key Credentials
Duygu Cella holds an Enhanced DBS Certificate, is a trained Designated Safeguarding Lead (DSL), holds QTS, and has 16 years of experience working with children and young people, including extensive SEN specialism.
2. Scope
This policy covers all learners under the age of 18 who access any Miss ICT service — whether in a 1-to-1 setting, a small group session, a community space such as Arcade Circle, or via home education materials. It also applies to all communications between Miss ICT and parents, carers, commissioners, schools, local authorities, and virtual schools.
3. Designated Safeguarding Lead
Duygu Cella (Dee) is the Designated Safeguarding Lead for Miss ICT.
Contact: Get in touch
The DSL manages all safeguarding concerns, maintains records, liaises with external agencies, and ensures this policy is implemented and reviewed regularly.
4. Online Safety in Sessions
All Miss ICT sessions are delivered online. The following safeguarding measures are in place across all services:
- Secure meeting links are shared directly with parents or carers — never publicly
- Sessions are not recorded without explicit prior consent
- For Arcade Live (max 3 learners), children are encouraged to join from a shared family space
- All group settings — GCSE and A Level Intensives (max 4 students) and Arcade Live (max 3 learners) — operate under the Digital Safety Code agreed by all participants and parents before joining
- Arcade Circle is a moderated space. No direct learner-to-learner contact is permitted. All interaction is visible to Dee as moderator
- Children are never asked to share personal details, home addresses, or school names in any group or community setting
- Cameras are recommended but not required; microphones are optional for learners with communication needs
Screen Sharing
Learners may share their screen for coding activities. This is limited to the coding environment only. Parents are encouraged to remain nearby, particularly for younger or more vulnerable learners.
5. Recognising and Reporting Concerns
Miss ICT staff are trained to recognise indicators of abuse, neglect, or welfare concerns. If a concern arises during any session or communication:
- The concern is recorded immediately with date, time, and precise details
- It is not investigated independently — it is referred without delay to the appropriate authority
- Where there is immediate risk, the police or emergency services are contacted directly
- For EOTAS and provision learners, the relevant local authority or virtual school safeguarding lead is informed
- Parents or carers are informed unless doing so would place the child at greater risk
Key Contacts
Norfolk MASH: 0344 800 8020
NSPCC Helpline: 0808 800 5000
Emergency: 999
6. Safer Recruitment
Miss ICT is a sole-trader business. All teaching and support is delivered directly by Duygu Cella. Should any associate be engaged, they would be required to hold a current Enhanced DBS and complete a safeguarding induction before working with any learner.
7. Parents and Carers
By accessing any Miss ICT service, parents and carers agree to:
- Ensure their child joins sessions from a safe, appropriate environment
- Inform Miss ICT of any safeguarding plans, EHCP conditions, or welfare concerns relevant to their child
- Read and agree to the Digital Safety Code before sessions begin
- Contact Get in touch immediately if they have any concerns about a session or their child's welfare
8. Review
This policy is reviewed annually or following any safeguarding incident, change in legislation, or significant change to Miss ICT services. Last reviewed: 13 March 2026, Duygu Cella, DSL.
Questions or Concerns?
Contact Dee directly at Get in touch. All concerns are handled with confidentiality and urgency.
